case study

la mer

client Estée Lauder – La Mer
location Macy’s Herald Square, NYC
project type Luxury Shop-In-Shop

Visual Elements helped bring La Mer’s new prototype shop-in-shop to life at Macy’s Herald Square in New York City, translating the brand’s ultra-luxury positioning into a highly resolved physical environment. Though compact in scale, the space carries a strong sense of presence through sculptural forms, luminous finishes, and a disciplined attention to detail.

VE’s scope centered on the technical realization of the environment through engineering, prototyping, fabrication, project management, logistics, and installation coordination. The result is a polished and immersive retail experience where every radius, reveal, finish transition, and illuminated moment feels seamless, refined, and true to the brand.

What makes this project stand out is the precision behind the beauty. From the sculptural double-sided privacy screen to the hand-finished gradient surfaces and radius-driven fixture detailing throughout, every element was resolved with care to support a seamless luxury experience.

The Challenge:

  • Realize a new prototype shop-in-shop that reflects La Mer’s ultra-luxury brand positioning within a compact department store footprint
  • Execute a double-sided CNC privacy screen with complex radii and a finish quality that needed to feel architectural and refined from every angle
  • Achieve a hand-finished gradient application across focal elements with the softness and control expected of a prestige beauty environment
  • Coordinate internationally sourced materials and multiple fabrication disciplines while maintaining a seamless luxury expression
  • Ensure that millwork, metal, acrylic, glass, and solid surface components came together with a highly resolved finish
  • Deliver a prototype environment capable of setting a benchmark for future La Mer spaces

our solution

Visual Elements approached the project with a strong focus on technical development, precision fabrication, and seamless execution.

  • Engineered the fixture package with disciplined precision to support seamless curves, crisp alignment, and refined finish transitions throughout
  • Prototyped the signature privacy screen extensively to refine its geometry, repeatability, and final visual presence before production
  • Fabricated the custom millwork, metalwork, acrylic, glass, and solid surface components as one coordinated luxury environment
  • Applied hand-finished gradient surfaces to introduce softness, depth, and an atmospheric quality to key focal moments
  • Integrated lighting strategically across featured fixtures to create a luminous presentation and elevate hero products
  • Resolved material junctions with close attention to reveals, proportions, edge conditions, and durability
  • Managed production coordination, logistics, freight, and installation support to help ensure the environment came together with clarity and polish on site

design elements

customer experience

“This was a project where every detail mattered. The combination of curved forms, specialty finishes, premium materials, and precise coordination came together to create a beautifully resolved environment that reflects the prestige of the La Mer brand.”

- Christopher Henderson, VP Sales & Business Development, Visual Elements
conclusion

Success on this project meant more than delivering a finished space. It meant realizing La Mer’s brand at a level of precision where every surface, radius, and illuminated detail contributes to an environment that feels effortless, elevated, and worthy of its ultra-luxury positioning.

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